At Convergence, we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.
For further information please see below:
- Collection of Information
- How we utilize information
- Purpose of data processing
- Cookies, beacons, tags, pixels
- How we share your personal information and who we share it with
- Your Rights
- Security Measures
- Further questions and contacts
1. Collection of Information
When you access and browse the Site (including when you submit personal information to us through data entry fields on our website) we will collect the following from you:
The information you provide:
- Contact information – We receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services.
- Payments and billing information – When signing up for any of our services, products, or programs, we request additional personal and payment information such as your name, credit card information, PayPal or relevant service, billing address, personal, government or TAX identification number or other information including but not limited to certificates, tax declarations, forms, payment documents and other relevant documents.
- Information we receive from your use of our services or third-parties Website
A] Analytics tools – We use analytics services by third parties to collect information about the use of this Site, such as the number of visits, pages visited, the popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use.
- Information Logs – when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services.
- Other information – we also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.
B] Social media account connection – If chatting using Facebook Messenger with someone about an inquiry, the chat history will be completely deleted when it’s done. The person is expected to email us so that you the formal connection can be held outside of a social media channel. Convergence ensures the details of customers or connections on social media page used to promote the business will be done with their consent.
2. How we utilize information
We collect, store and use the information you provide for the following reasons:
- Contact information – To contact you regarding the progress of your orders, status of the services, functionality changes to our products and our Site, and other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law.
- Payment and billing information – we need it together with your contact details to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations.
- Information we receive from your use of our services or third-parties
We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:
- Automated information – This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems.
- Analytics tools – to improve services on our Site.
- Information Logs – for diagnosing problems, administering our Site and resolving issues.
- Other information – to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services
3. Purposes of data processing
When you access or use our Services, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data:
- We strive to collect only the minimum personal data that we need to deliver any Services to you.
- We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
- We make sure we only use your information for the purposes you have given us permission for.
We rely on a number of legal bases to use your information, as set out in this Policy:
- Contract – the use of your information is necessary to perform any contractual obligations in order to provide any services to you
- Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.
- Our legitimate interests – necessary for the purposes of our legitimate interests, such as to:
- run, grow, develop and deliver our services;
- detect and prevent fraudulent activities;
- enhance the security of our network and information systems;
- better understand how people interact with our website;
- determine the effectiveness of our promotional campaigns and advertising; and
- enhance, modify, personalize or otherwise improve our services and communications for the benefit of our customers.
- Consent – we rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email You may withdraw your consent at any time by, using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the “Further questions and contacts” section of this Policy.
4. Cookies, beacons, tags, pixels
5. How we share your personal information and who we share it with
All personal information collected by Convergence is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
- If we are required by law – we will disclose information about you in response to a subpoena, court order, or other legitimate governmental requests.
6. Your Rights
- Provide you with a copy of any data which we hold about you;
- Withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;
- Consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
- Restrict the way that we process your personal data;
- Consider any valid request to transfer your personal data to a third party provider of services (data portability);
- We will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.
7. Security measures
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
If we make material changes to this Policy, we will notify you here, by email, or by means of a notice via our Site, at least fifteen (15) days before the changes take effect.
9. Further questions and contacts